Shipping policy
1. Order Processing
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MASA Chips are made in small batches to ensure peak freshness.
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Please allow 5 business days for processing under normal conditions.
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Processing times may be longer during holidays, peak seasons, or product launches. Your order confirmation email will have the most accurate ship time for your order.
2. Shipping Destinations
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We ship to all U.S. addresses.
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Shipping to Canada and the EU is coming soon — stay tuned!
3. Shipping Costs
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Enjoy Free Ground Shipping on all orders over $99 within the contiguous U.S.
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Orders under $99 will have shipping calculated at checkout based on size, weight, and destination.
4. Delivery Times
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Standard ground shipping typically takes 2–5 business days once your order has shipped. (We’re based in the Northeast, so nearby areas may receive orders sooner and east coast orders may take a bit longer to arrive.)
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Delivery timelines may vary due to carrier delays, weather, or other unexpected factors.
5. Shipping Delays
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If your order arrives later than the promised delivery window, you may request a refund of your shipping cost by contacting hello@masachips.com.
6. Packaging & Product Care
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Bags may appear “puffy” — we intentionally fill them with nitrogen for freshness and cushioning, which helps prevent breakage.
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All packages are sealed for freshness and packed with care to minimize damage.
7. Order Tracking
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Once your order ships, a shipping confirmation email with tracking information will be sent to you.
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You can also check your order status anytime via your My Account page.
8. Damaged or Lost Orders
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If your order arrives damaged or is missing, please contact us within 7 days of delivery at hello@masachips.com, and our team will assist you.
9. Order Changes & Cancellations
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Orders cannot be changed or canceled once they are processed for shipping. If your order hasn’t been processed yet, our team may be able to assist.
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For subscription orders, cancellations apply to future shipments and must be made at least three (3) days before your next renewal. See our full Subscription & Cancellation Policy for more details. Cancelling a subscription, does not automatically cancel already confirmed orders.
10. Questions
For any shipping-related inquiries, contact us at hello@masachips.com.