Shipping policy

MASA Chips are made in small batches to ensure peak freshness.
You will receive shipping confirmation once your order ships.
Processing times may be longer during holidays, peak seasons, or product launches. Your order confirmation email will have the most accurate ship time for your order.

Enjoy Free Ground Shipping on all orders over $99 within the lower 48 states.
Orders under $99 will have shipping calculated at checkout based on size, weight, and destination. This also includes subscription orders.

We’re based in the Northeast, so nearby areas may receive orders sooner, and West Coast orders may take a bit longer to arrive.
Delivery timelines may vary due to carrier delays, weather, or other unexpected factors outside of our control.

If your order arrives later than the promised delivery window, please contact hello@masachips.com.
If we are unable to fulfill and ship your order within our stated processing timeline, you may be eligible for a shipping cost refund.
Please note that once your order has been handed off to the carrier, delays shown in tracking are outside of our control and are not eligible for a shipping refund.

Bags may appear “puffy” — we intentionally fill them with nitrogen for freshness and cushioning, which helps prevent breakage.
All packages are sealed for freshness and packed with care to minimize damage.

Once your order ships, a shipping confirmation email with tracking information will be sent to you.
You can also check your order status anytime via your My Account page.

If your order arrives damaged or is missing, please contact us within 7 days of delivery at hello@masachips.com, and our team will assist you.

Orders cannot be changed or cancelled once they are processed for shipping. If your order hasn’t been processed yet, our team still may be able to assist.
For subscription orders, cancellations apply to future shipments and must be made at least 3 days before your next renewal.
Please note that cancelling or pausing a subscription does not automatically cancel/pause already confirmed orders. See our full Subscription & Cancellation Policy for more details.